What Individuals and Families Can Expect
We pride ourselves in providing peerless service. All personal disaster advocates are adept at helping individuals and families resolve pressing needs during a natural disaster. Our disaster advocates can help identify shelter options to meet the specialized needs of a person with a senior family member, pets or special medical needs. We can also serve as a central place to leave messages for other family members or an employer. Members enjoy unlimited toll-free access to their advocate at all times. We know everyone's concerns are unique and require a personalized strategy. As a result, each person facing a natural disaster will always find their advocate to be highly professional and cordial - the antithesis of a scripted call center. We are there for an individual or family before a natural disaster to help them plan, during a natural disaster to help them find safety and shelter, and after a natural disaster to help them restore their lives.
Specialized Services
The GIS Disaster TouchPoint Program℠ is a specialized suite of services designed to help an individual or family plan for a natural disaster, assist with reaching shelter and safety during a disaster, and restore their lives after a disaster. This robust solution includes personalized assistance from a disaster advocate, a website filled with education and information about disaster preparedness, and a mobile app to guide you during a disaster.
Family or Individual Preparations and Risk Assessment
- Planning, Risks, Proactive Steps, and Communications
- Creating an Appropriate Disaster Kit
- Children, Seniors, Special Needs, and Pets
Personally Assisted Services for Victims
- Evacuation and Shelter
- Communications Triage
- Maintaining Account Access and Fraud Protection
- Document Replacement
- Assistance in organizing property claims documents
GIS Disaster Response Platform℠ (State Specific)
- Breaking Event News and Local Weather Conditions
- Response Resources and Real-time Suggestions
- Evacuation Routes and Guidelines
- Communications Portal and Agent Lookups
- Social Media Interface and Responsive Format